Operating model design, service management capability assessment and design, integrated governance, and service catalog design. Five offerings that re-architect how IT operates as a business function, anchored to the AXD ATOM methodology and the AXD Service Optimization Framework.
Each offering is a discrete engagement with defined deliverables that can be tailored to fit the client's needs, scoped individually, sequenced together, or delivered through any of AXD's two engagement structures.
Today's tech leaders are caught between demands for rapid AI adoption and intense pressure to cut costs. Organizational changes, technical debt, and siloed governance are just a few factors competing against these goals and what makes up traditional IT operating models. AXD ATOM — the Adaptive Technology Operating Model, is AXD's proprietary methodology for designing the IT operating model by focusing on what drives the business towards success. The model is designed to be adaptable when changes to the business occur and built to sustain business value.
AXD provides IT organizations with an objective view of their service management capability and the impact the capability has on the business it serves. The view is delivered through an assessment using the Service Optimization Framework, which examines five dimensions: Process, Platform, Governance, Experience, and Data & AI that determine how well the services function to support the business. The assessment produces a prioritized set of recommendations and actions the organization can take to strengthen its services and advance business capabilities.
An assessment names where service management capability falls short and sets the target it needs to reach. AXD designs the future-state capability that closes the gap, defining how each service is managed from request to resolution and how the platform delivers it. The design specifies the workflows, roles, and controls that run each service across process and platform, and the measures that show whether the capability performs for the business once it is operating.
When governance is built domain by domain, the decisions that cross domains have nowhere to land. AXD designs governance as one connected system across IT domains so technology is controlled and decisions are directed as a whole, focusing on the objectives of the business. The design defines the forums where decisions are made, the model that sets who decides what, and the cadences that keep decisions moving, tied to how the business already operates so authority has a clear home and every call has an owner.
AXD redesigns the service catalog and intake interface around the people who use it through entry points where people already work, including conversational and virtual-agent channels. The catalog is designed around what the workforce needs to get done in language and terminology the workforce understands. The design presents services so that each request has the same look and feel across the entire service catalog, independent of the group fulfilling the request.
Engagements begin with a direct conversation about what you are navigating and where AXD can help.